Delivery of orders

Any questions? Write to us at: contact@arteum.com.

ORDER DELIVERY


Once your order has been confirmed and the shipping fees have been paid, we ship your order to the requested address as quickly and securely as possible.

You will receive an email confirmation containing the following information:

  • date and time of the order

  • products

  • order number

  • total order amount

  • link to download the electronic invoice

  • information regarding after-sales service and your right of withdrawal

Product unavailability:
It may happen that theoretical stock does not match actual stock. In this case, you will be notified by email and will have the option to wait for the item to be restocked or to receive a refund.

DELIVERY IN MAINLAND FRANCE


If you have chosen home delivery, all products are shipped within 72 hours (subject to availability).

Shipping costs are calculated based on the weight and volume of the parcel and are displayed before payment.

We recommend providing your work address to optimize delivery.

INTERNATIONAL DELIVERY


For shipments outside the European Union, any applicable taxes and customs duties are the responsibility of the recipient and will be requested upon delivery. In this case, the invoice is included with the parcel and a copy is sent to the customer at the billing address.

Important information - Shipments to the Middle East

Updated on 03/19/2026: Due to the current geopolitical situation, all shipments to the countries listed below are suspended as of March 19, 2026, until further notice. We apologize for any inconvenience caused.

List of affected countries: Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, Oman, Yemen, Iraq, Iran, Israel, Jordan, Lebanon.

SATISFIED OR REFUNDED


You have a period of 14 days from the receipt of your order to withdraw. In this case, you may obtain a refund from Customer Service, excluding return shipping costs.

To do so, we invite you to:

  • Either go to the "Return or exchange an item" section of our website

  • Or contact us by email at: contact@arteum.com to inform us of your intention to return your order

An acknowledgment of receipt will be sent to you by email. You will then have 14 days to return the product(s) in their original packaging, in perfect condition.