General Terms and Conditions of Sale

ARTEUM SERVICES is the concessionaire of the bookshops of the musée des Confluences, as well as its online store.


The present conditions are concluded between, on the one hand, the company Arteum Services SAS with the capital of 2 000 000 € RCS: 808 799 704 Paris - Registered office: 10, street of the mail - 75002 Paris, telephone: 01 84 16 17 52, hereinafter called Arteum Services, - and on the other hand, people wishing to make a purchase via the online store of the library-shop of the musée des Confluences de Lyon hosted on the site hereinafter called the "user".

These terms and conditions are intended to define the rights and obligations of Arteum Services and the user in the context of a distance sale of products offered by Arteum Services on the site (hereinafter referred to as the "Site"). "), From ordering to customer service, through payment and delivery.

 Author of the offer

 Arteum Services SAS - RCS: 808 799 704 Paris - Registered office: 16 rue Gaillon - 75002 Paris,

Intra-Community VAT: FR93 808 799 704

Customer service: Email address:

Telephone: 01 84 16 17 52 Monday to Friday from 9h to 12h and from 14h to 17h.

Order products

Any order placed on the site constitutes the formation of a contract concluded at a distance between the user and Arteum Services, and necessarily implies the irrevocable acceptance by the user, without restriction or reservation, of the General Conditions of Sale.

In order to allow the user to know the products he wants to buy before ordering them, the website presents the characteristics of the products offered for sale. In particular, the site describes the specifications, illustrations and indications, dimensions of products. The choice and purchase of a product is under the sole responsibility of the user.

The user is invited to refer to the description of each product in order to know its properties and particularities, particularly as to the characteristics sought. Any order implies acceptance of prices and description of products available for sale. The user has the possibility to modify his basket before the final validation, this last stage formalizing the sales contract between Arteum Services and the user.

Arteum Services undertakes to honor orders received on the website only within the limits of available stocks of products. In the absence of availability of the product, Arteum Services agrees to inform the user. The sale will be considered final only after the sending by Arteum Services to the user, the confirmation of the acceptance of the order by email and after receipt of the full price by Arteum Services.

 Unavailability of an article

 It may happen that the theoretical stock does not correspond to the actual stock. In this case, the user will be notified by e-mail and will have the possibility to wait for the reassortment of the product or to be refunded of his purchase.

 Rates and payment terms

 The prices are indicated in Euro on the site and are understood T.T.C. (all taxes included, including the T.V.A. at the rate applicable on the date of the order) and do not include the expenses of shipping invoiced in supplement. The user will have to pay the customs duties and other taxes due for the import of products in the delivery territory.

These prices take into account any reductions that may be granted by Arteum Services. Prices are always heard excluding delivery charges; the user is informed of the amount of delivery charges when placing the order.

Product offers are valid as long as they are visible on the site, while stocks last. Arteum Services reserves the right to change prices at any time.

When ordering, the user is invited to ensure that the price of the products to which it refers corresponds to the price listed on the page up to date and not on an outdated page to which he would have accessed by an internet search in "cache" mode.

Shipping costs are indicated on the site and are expressed all charges included. These costs are borne by the user and are charged in addition to the selling price of the products. The user will be informed before the final registration of his order delivery charges related to his order, and the payment will be requested from the user for the total amount of the purchase.

The products for sale are invoiced on the basis of the rates in force at the time of validation of the order by the user. The price quoted when placing the order and its confirmation in the order confirmation email sent by Arteum Services is the final price in euros, all taxes included, processing and delivery costs included. The data communicated by the user and recorded by Arteum Services during the order constitute the proof of the transactions between Arteum Services and the user. After validation of the order by the user, Arteum Services will send a confirmation email to the user to notify him that the order has been registered.

The price of the purchased products is payable in cash, in full on the date of placing the order by the user, Arteum Services will not be required to proceed with the delivery of products ordered by the user if the price has not been previously settled in full. The property of the products is transferred to the user only after perfect payment of the price by the latter. The transfer of the risks of loss and deterioration of the products will be made upon delivery and receipt of the products by the user.

Payment terms

 The user has the choice to pay for his purchases:

 1: online to order by credit card:

Thanks to its HSBC partner and the Elys Net Paiement solution, Arteum Services allows the user to pay by credit card directly online, 24 hours a day, 7 days a week, in complete security.

The user can pay by credit card, VISA, Master Card.

 The user's account will be debited when placing the order. Payment is made exclusively in euros.

In case of exhausted or unavailable products, an exchange or a refund will be proposed by email to the user.

The refund will be made within the maximum legal period of one month directly on the account connexted to the credit card used for the payment..

2: online with a PayPal account

By choosing payment via PayPal, the user is automatically directed to his PayPal account. Payment is made exclusively in euros. Once your PayPal payment has been validated, the user completes his order on In case of exhausted or unavailable products, an exchange or a refund will be proposed by email to the user: the refund will be made within a maximum of one week via the user's PayPal account.

The user can access his bill on the site by accessing his account.

 The delivery

Products acquired by the user will be delivered within a maximum of thirty days from the day of the order to the address indicated by the user when ordering on the site In case of exceeding this deadline, not justified by force majeure, the user may request the resolution of the sale under the conditions provided for in Article L. L216-2 of the Consumer Code and obtain reimbursement of paid on the occasion of the sale.

Orders are shipped within 72 hours (subject to availability) by the carrier is DHL. The package will be given to the user against signature.

After placing an order, when the delivery is scheduled, the user will receive a message from the DHL carrier specifying the tracking number of the package.

If DHL can not deliver the package, if the user is absent during the various presentations, the package will be returned to the shop of musée des Confluences de Lyon and the user will be refunded his order. He will have to re-order another order to receive the goods not recovered in time.

Except special case or unavailability of one or more products, the ordered products will be delivered in one go. The user is required to check the condition of the delivered products. According to the article L217-8 of the Code of the consumption, it has a delay of 2 years as from the delivery to form by registered mail addressed to

Arteum Services

Web Service

16 rue Gaillon

75002 Paris

or by email to the following address: all reservations or claims for non-compliance or defect of the delivered products, with all the relevant supporting documents. After this period and failing to comply with these formalities, the products will be deemed compliant and free from defect and no claim may be validly accepted by Arteum Services. Arteum Services will replace, as soon as possible and at its expense, delivered products whose apparent defects or lack of conformity have been duly proven by the user.

In case of return due to a delivery error, any non-compliant product must be returned in its entirety and in its original packaging accompanied by the delivery note to:

Arteum Services

Web Service

16 rue Gaillon

75002 Paris

The non-conforming product will be automatically refunded if it was not available, within 30 days of the payment of the sums paid by the user. Shipping and return costs of the non-compliant product will be borne by Arteum Services.

Right of withdrawal / Return / Exchange

All products may be exchanged except those marked to the contrary. The product to be taken back must be intact, complete, packed and, if necessary, disconnected. In the case of an exchange, the recovery is done at the same time as the delivery of the new order.

The request for exchange by the user must take place within 15 days from the date of receipt or withdrawal of the package. If the new order is of a higher amount, the user must attach to the exchange request the payment of the balance. Conversely, if the amount of the exchange is less than the initial amount, the user will receive upon receipt of the request the refund of the difference by communicating his RIB to Arteum Services.

In accordance with Decree No. 2014-1061 of September 17, 2014 and following of the Consumer Code, the user has a period of fourteen calendar days to exercise his legal right of withdrawal and return, at his expense, the (s) product (s) of his order does not suit him for any reason whatsoever under the conditions defined below.

Terms of exercise of the legal right of withdrawal

To exercise his right of withdrawal on all or part of the order, the user must:

1- notify his request for withdrawal within 14 calendar days from the date on which the user or a third party designated by him (other than the carrier), has received the product (s) object ( s) of the order (or the last product delivered, if the order concerns several products delivered separately).

The user can notify his request for withdrawal by filling out the withdrawal form available on the site - Customer Service - Retraction.

2- Then return the product (s) concerned (s) in their original packaging in perfect condition within 14 calendar days from the date the user has notified his request for withdrawal to the customer. following address:

Arteum Services

Web Service

16 rue Gaillon

75002 Paris

For any question on the modalities of exercise of the right of retraction, the user can contact the Customer Service with the following coordinates:

Email address:

Telephone: 01 84 16 17 52 Monday to Friday from 9h to 12h and from 14h to 17h.

Effects of the retraction

In case of exercising the right of withdrawal, the user may obtain the refund of the product (s) returned (s) and the corresponding standard delivery charges (least expensive delivery costs offered on the Site).

Reimbursement is made by bank transfer and occurs upon receipt of the product (s) subject (s) of the withdrawal or proof of shipment of the said product (s) that the User will have communicated by email or mail to the coordinates specified above.

The return costs of the said product (s) remain the responsibility of the user.

In the event of exercise of the right of retraction, Arteum Services reserves the right to proceed to the cancellation or the resumption of all the advantages granted to the user on the occasion of the canceled order and in particular the coupons, coupons and more generally any price reduction to be applied to products offered by Arteum Services on the Site.

The user is responsible for the depreciation of the value of the product (s) resulting from manipulation (other than those necessary to establish the nature, the characteristics and the good functioning of this (these) product (s))

Products to which the right of withdrawal does not apply

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal can not be exercised for audio or video recordings or computer software unsealed by the user, as well as for newspapers, periodicals or magazines as well as as impressions on demand.

For on-demand impressions only returns and exchanges for default are accepted.

Computer and Freedom

The user is informed that the information relating to his order is the subject of automated data processing.

Pursuant to Law 78-17 of January 6, 1978, it is recalled that the personal data that are requested from the user are necessary for the processing of his order and are intended for internal use by Arteum Services. This personal data may nevertheless be transmitted to third parties, partners of Arteum Services. Regarding information about him, under the conditions provided by law and regulations in force, the user has a right of access, modification, rectification in his space "my account", and opposition by contacting customer service either:

- by telephone on +33 1 84 16 17 52

 - by email

The user also has a right to object to the processing of his personal data for legitimate reasons, as well as a right to object to this data being used for commercial prospecting purposes.

The user can finally define advance directives on the processing of his personal data in case of death.

This automated data processing is intended to define a level of analysis of a transaction and to fight against credit card fraud. Arteum Services may need to request supporting documents from the user (identity card in the name of the cardholder, proof of address, etc.). In the event that the user refuses to communicate these documents or information, Arteum Services will cancel the order and refund the product.

The occurrence of an unpaid due to a fraudulent authorization of a bank card and irregular or untrue statements of the user will result in the registration of the details related to the order associated with this unpaid within an incident file payment managed by Arteum Services.

Applicable law - Litigation

This contract is governed by French law. All disputes to which this contract could give rise, concerning its validity, its interpretation, its execution, its termination, their consequences and their consequences will be submitted to the

Last updated on August 11, 2022